Safeguarding Policy


Safeguarding children and vulnerable adults is the responsibility of everyone.

Link Mediation Services Limited recognises its responsibility to safeguard and promote the welfare of children within the legal framework of the Children Acts 1989 and 2004.


We are aware that many children and young people are the victims of different kinds of abuse and that they can be subjected to social factors that have an adverse impact upon their lives – including domestic violence, substance misuse, bullying, child prostitution and ritualistic abuse.  We aim to create a safe environment within which children and young people can thrive and adults can work with the security of clear guidance.


Under the terms of the Children Act 2004 anyone under the age of 19 is considered to be a child/young person. 


These guidelines are for the use of all paid staff, volunteers and visitors.  We will make them available to the parents and carers of the children and young people to whom we offer a service.  Through them, we will endeavour to ensure that:


  • Children and young people are listened to, valued and respected 
  • Staff are aware of the need to be alert to the signs of abuse and know what to do with their concerns
  • All paid and unpaid staff are subject to rigorous recruitment procedures • All paid and unpaid staff are given appropriate support and training




All child protection concerns should be acted upon immediately.  If you are concerned that a child might be at risk or is actually suffering abuse, you should tell the designated child protection officer within your organisation.


Your designated officer is: Ms Jan McDermott

Telephone number:   07534 958777

If the designated officer is not available, speak to a senior member of staff.


In an emergency situation 07534 958777,

In office hours, either:      Children & Young Peoples Service – First Response Team

                                          0151 378 1996


Out of office hours:           The Emergency Duty Team Jan McDermott or Dr Laura Green

                                            The guidelines are divided into the following sections:



  1. Recognising signs of abuse
  2. What to do with your concerns
  3. Allegations made against staff
  4. Safe recruitment
  5. Good practice 
  6. Safeguarding children in Merseyside
  7. Contacts





It can often be difficult to recognize abuse.  The signs listed in these guidelines are only indicators and many can have reasonable explanations. Children may behave strangely or seem unhappy for many reasons, as they move through the stages of childhood or their families experience changes.  It is nevertheless important to know what could indicate that abuse is taking place and to be alert to the need to consult further.  


Someone can abuse a child by actively inflicting harm or by failing to act to prevent harm.  Abuse can take place within a family, in an institutional or community setting, by telephone or on the Internet.  Abuse can be carried out by someone known to a child or by a complete stranger. 


If you are worried about a child it is important that you keep a written record of any physical or behavioural signs and symptoms.  In this way you can monitor whether or not a pattern emerges and provide evidence to any investigation if required.


Physical Abuse

Physical abuse can involve hitting, shaking, throwing, poisoning, burning, scalding, drowning, and suffocating.  It can also result when a parent or carer deliberately causes the ill health of a child in order to seek attention; this is called fabricated illness. Symptoms that indicate physical abuse include:


  • Bruising in or around the mouth, on the back, buttocks or rectal area
  • Finger mark bruising or grasp marks on the limbs or chest of a small child
  • Bites
  • Burn and scald marks; small round burns that could be caused by a cigarette
  • Fractures to arms, legs or ribs in a small child
  • Large numbers of scars of different sizes or ages


Emotional Abuse

Emotional abuse happens when a child’s need for love, security, praise and recognition is not met.  It usually co-exists with other forms of abuse.  Emotionally abusive behaviour occurs if a parent, carer or authority figure is consistently hostile, rejecting, threatening or undermining.  It can also result when children are prevented from social contact with others, or if developmentally inappropriate expectations are imposed upon them.  It may involve seeing or hearing the ill-treatment of someone else. Symptoms that indicate emotional abuse include:

  • Excessively clingy or attention-seeking behaviour
  • Very low self esteem or excessive self-criticism
  • Excessively withdrawn behaviour or fearfulness; a ‘frozen watchfulness’
  • Despondency
  • Lack of appropriate boundaries with strangers; too eager to please
  • Eating disorders



Neglect is the persistent failure to meet a child’s basic physical and/or psychological needs, causing damage to their health and development.  It may involve a parent or carer failing to provide adequate food, shelter or clothing, failing to protect a child from harm or danger, or failing to access appropriate medical care and treatment when necessary.  It can exist in isolation or in combination with other forms of abuse.  Symptoms of physical and emotional neglect can include:


  • Inadequate supervision; being left alone for long periods of time
  • Lack of stimulation, social contact or education
  • Inadequate nutrition, leading to ill-health
  • Constant hunger; stealing or gorging food
  • Failure to seek or to follow medical advice such that a child’s life or development is endangered
  • Inappropriate clothing for conditions


Sexual Abuse

Sexual abuse involves forcing or enticing a child or young person to take part in sexual activities, whether or not the child is aware of what is happening.  This may include physical contact, both penetrative and non-penetrative, or involve no contact, such as watching sexual activities or looking at pornographic material.  Encouraging children to act in sexually inappropriate ways is also abusive.  Under the Sexual Offences Act 2003, any sexual activity – contact or non-contact – with a child under the age of 13, is a crime.  Symptoms of sexual abuse include:


  • Allegations or disclosure
  • Genital soreness, injuries or discomfort
  • Sexually transmitted diseases; urinary infections
  • Excessive preoccupation with sexual matters; inappropriately sexualized play, words or drawing
  • A child who is sexually provocative or seductive with adults
  • Repeated sleep disturbances through nightmares and/or wetting


Older children and young people may additionally exhibit:

  • Depression
  • Drug and/or alcohol abuse
  • Eating disorders; obsessive behaviours
  • Self mutilation; suicide attempts
  • School/peer/relationship problems


Some members of our communities hold beliefs that may be common within particular cultures but which are against the law in England.  [Name of Organisation] does not condone practices that are illegal or harmful to children.  Examples of particular practices are:



  • Forced Marriages

No faith supports the idea of forcing someone to marry without their consent.  This should not be confused with arranged marriages between consenting adults.

  • Under-age Marriages

In England, a young person cannot legally marry or have a sexual relationship until they are 16 years old or more

  • Female Circumcision

This is against the law yet we know that for some in our communities it is considered a religious act and a cultural requirement.  It is also illegal for someone to arrange for a child to go abroad with the intention of having her circumcised.

  • Ritualistic Abuse

Some faiths believe that spirits and demons can possess people (including children).  What should never be condoned is the use of any physical violence to get rid of the possessing spirit.  This is physical and emotional abuse and people can be prosecuted even if it was their intention to help the child. 





In the event that a child makes an allegation or disclosure of abuse against an adult or another child or young person, it is important that you:


  • Listen to them and/or closely observe their presentation and behaviour;
  • Let them know that you take what they are saying seriously;
  • Do not attempt to question or interview them yourself;
  • Let them know that you will need to tell someone else in order to help them.  Do not promise to keep what they tell you secret;
  • Inform your designated child protection officer as soon as possible;
  • Make a written record of the incident or events.


Sometimes you may just feel concerned about a child but do not know whether to share your concerns or not.  In this situation you should always raise your concerns with your designated child protection officer, who will help you to decide what to do.


The responsibility for investigating allegations of abuse, whether they result from the disclosure of a child or the concerns of an adult, lies with social workers (Haringey Children & Young People’s Service) and the Police Child Abuse Investigation Team (CAIT).  It is normally the responsibility of the designated child protection officer to make a referral to these agencies, but if you judge the situation to be an emergency and/or you require urgent advice in the absence of the designated officer, you must report your concerns directly, using the contacts listed at the back of these guidelines.  The Children & Young People’s Service also employs Child Protection Advisors (CPAs), who you can contact in office hours for further specialist guidance.  Contact numbers for the CPAs are included in section 7.


The Duty social worker or CPA will advise you when or whether to inform the child’s parents or carers about any concerns.  If they decide to pursue a child protection investigation, you should:


  • Work closely and collaboratively with all professionals involved in the investigation, in order to keep the child safe;
  • Attend a child protection conference if you are invited.  You will be asked to provide information about your involvement with the child, which is why it is important to keep records of your concerns;
  • Attend any subsequent child protection review conferences.


        ! PRACTICE TIPS !

  You can find more detail about the identification of abuse and what to do about it in the booklet,

  “What to do if you’re worried a child is being abused”.  This is available from your Local

  Safeguarding Children Board (0151 233 1151) or via the DfEs website.

  Information about the procedure for investigating allegations of abuse is contained in the London

      Child Protection Procedures, available from the Local Safeguarding Children Board.  Make sure your organisation has a copy.





Organisations that work or come into contact with children and young people need to be aware of the possibility that allegations of abuse will be made against members of their staff.  Allegations will usually be that some kind of abuse has taken place.  They can be made by children and young people and they can be made by other concerned adults.  Allegations can be made for a variety of reasons.  Some of the most common are:


  • Abuse has actually taken place;
  • Something happens to a child that reminds them of an event that happened in the past – the child is unable to recognize that the situation and the people are different;
  • Children can misinterpret your language or your actions because they are reminded of something else;
  • Some children know how powerful an allegation can be; if they are angry with you about something they can make an allegation as a way of hitting out;
  • An allegation can be a way of seeking attention.


All allegations should be brought to the notice of the [designated child protection officer] immediately.  In cases where the allegation is made against this person, the complainant should approach a more senior official or take the following action him or herself: 


  • Make sure that the child in question is safe and away from the alleged abuser;
  • Contact the Children & Young People’s Service’s Local Authority Designated Officer (LADO) relevant to where the child lives (see section 7);
  • Contact the parents or carers of the child if advised to do so by the social worker/officer in charge of allegations;
  • Irrespective of any investigation by social workers or the police, you should follow the appropriate disciplinary procedure; common practice is for the alleged abuser to be suspended from work until the outcome of any investigation is clear;
  • Consider whether the person has access to children anywhere else and whether those organisations or groups need to be informed;
  • Act upon the decisions made in any strategy meeting.


All incidents should be investigated internally after any external investigation has finished, reviewing organisational practice and putting in place any additional measures to prevent a similar thing happening again.





 Well functioning organisations encourage an environment where people feel safe to express their

 concerns about the practice of others.  The term ‘whistleblowing’ is often used pejoratively; if a staff member, volunteer or visitor has concerns, they should not be victimized in any way for expressing  them.